The purpose of the level 3 Delivering Conflict Management Training course is to train the individuals aimed to deliver the scenario-based management training. This is an accredited qualification that is applicable in multiple sectors, especially suitable for those who are offering their services in a customer-face role. This course also covers the requirements needed by the Security industry authority (SIA) for those who deliver the licence to practice the qualifications, including the scenario-based conflict management training like door supervisors and the frontline staff.
Course Overview
- The course is completed in two days of the duration at the cost of £299.99 with no hidden charges.
- The classes are delivered in the time between 10:00 – 19:00.
- Individuals aged 18 are eligible for the course. For group bookings, click here and get exclusive discounts on the courses.
Assessment and Results
- The candidates are assessed through a multiple-choice exam and a portfolio of evidence.
- The results can be accessed within 15 days of the exams.
- The successful candidates are awarded a certificate of Level 3 Conflict Management (RQF).
Course Content
Unit 1: Managing conflict in the workplace when dealing with customers service users or the public
Unit 2: Delivering scenario-based conflict management training
